At Mindbridge, I worked as a customer support agent for a financial service company. My role involved handling customer inquiries, resolving issues related to financial services, and ensuring client satisfaction. I provided support through various channels such as email, phone, and chat, assisting customers with account inquiries, transaction clarifications, and technical and non-troubleshooting. Additionally, I maintained detailed records of customer interactions, collaborated with internal teams to escalate complex issues, and contributed to improving customer service processes based on feedback and data analysis.