Calliope | AI Powered Call Center
Lilianka Julian
Calliope | AI powered Call Center
Calliope is an advanced outbound call automation and scheduling tool specifically designed to increase the efficiency of call centers in Japan.
My Role
Senior Product Designer
Methods
Ideation
Product Discovery
Product Design
Prototyping
Usability Tests
User Interviews
My Mission and Contributions
As a Senior Product Designer, I was the owner of the Design and Experience Principals in a User Need level. Rather than focusing on high-end visual design, I approached the challenge with experimenting with:
Paper Prototypes.
Clickable prototypes in Figma.
Advance prototypes in Protopie to simulate call center flow.
The deliverables consisted of:
Login & Registry.
Admin settings.
Call and Performance Dashboards.
Call Campaign Metrics Dashboards.
Call Staff Metrics.
Overall Call Center System.
CMS Smart Filtering System.
AI Summarization Components.
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Posted Aug 27, 2025
Calliope is an advanced outbound call automation and scheduling tool specifically designed to increase the efficiency of call centers in Japan.
Likes
1
Views
7
Timeline
Jul 3, 2023 - Jul 27, 2024
Clients
Reccoo
