Calliope is an advanced outbound call automation and scheduling tool specifically designed to increase the efficiency of call centers in Japan.

Ideation

Product Discovery

Product Design

Prototyping

Usability Tests

User Interviews

As a Senior Product Designer, I was the owner of the Design and Experience Principals in a User Need level. Rather than focusing on high-end visual design, I approached the challenge with experimenting with:

Paper Prototypes.

Clickable prototypes in Figma.

Advance prototypes in Protopie to simulate call center flow.

The deliverables consisted of:

Login & Registry.

Admin settings.

Call and Performance Dashboards.

Call Campaign Metrics Dashboards.

Call Staff Metrics.

Overall Call Center System.

CMS Smart Filtering System.

AI Summarization Components.