Stephen Dempsey
Memorisely is a fully bootstrapped, remote, online design education company. Renowned for offering a wide range of live courses in UX/UI design, UX Research, Design Systems, and now on-demand courses.
Having never conducted in depth research into their teachers, it was a perfect place to distill a research process that allows the company to understand and empathize with it's teachers. There was little clarity on what teachers experience while teaching a bootcamp, what their time revising class content is like any goals or pain points they had and why we're apprechensive about returning to teach.
Our objectives included a better understanding of how teachers prepared themselves to teach a class, unvcover gaps in communication, discover potential new opportunities and validate/disprove any assumptions and hypotheses. These assumptions, biases and hypotheses were uncovered during initial brainstorming sessions.
To comprehensively investigate the factors influencing teachers' preferences regarding class schedules and address any underlying issues, thereby enhancing the overall experience for both esteemed teachers and eager students.