Our client did not have a recognised project manager, therefore gathering the necessary requirements was quite a challenge. To overcome this, we decided to carry out in person interviews where I got to observe the current manual processes from end to end with the Physiotherapists. During these sessions, I would ask as many questions about the flow as I could, as well as leaving space for the physios to ask questions, which was incredibly valuable. It allowed our clients to dive deeper into even the most minute details, which gave us a clearer understanding of what they envisioned.