Ways & Villas
Industry: Luxury Travel & Hospitality
Ways & Villas Maldives is a luxury destination management company, curating bespoke travel experiences across the Maldives. The company partners with leading resorts to deliver premium, customized packages for high-net-worth travelers.
Title: Senior Destinations Specialist
Designed and managed luxury travel itineraries, expanded resort partnerships, and optimized CRM-driven client management.
Key Responsibilities:
Created bespoke luxury travel packages for 50+ resorts, contributing over $120K in revenue.
Improved client inquiry response times to under 1 hour by leveraging Freshworks.
Increased repeat bookings by 35% through faster, more personalized client service.
Coordinated VIP services and concierge-level arrangements for high-value travelers.
Secured 10+ new hotel partnerships, expanding inventory by 30%.
Technical Skills:
Freshworks CRM
Opera PMS
Microsoft Outlook
Microsoft Office
Booking.com Extranet
Expedia.com Partner Central
Payment Processing Platforms
Areas of Expertise:
Bespoke Experience Design for HNWI
VIP & Concierge Service Coordination
Luxury Product Knowledge (Maldives Resorts)
Resort Contract Negotiation & Acquisition
Strategic Partnership Development
CRM Optimization (Freshworks) for Sales Efficiency
Repeat Client & Loyalty Program Strategy
Revenue Growth & Sales Performance
1 like · 12 views · Sep 5, 2025
Senior Destinations Specialist who grew repeat bookings by 35% and expanded resort partnerships by 30% for a premier Maldives luxury travel curator.
Timeline
Apr 1, 2023 - Mar 30, 2024
