Reservations Agent for Sun Island Resort
Karen
Villa Park Sun Island Maldives
Industry: Hospitality & Resorts
Sun Island Resort and Spa is a 5-star luxury resort in the Maldives, catering to global travelers with premium accommodations, dining, and curated guest experiences.
Title: Reservations Agent
Managed resort bookings, payment processing, and guest reservations to ensure seamless travel experiences for clients.
Key Responsibilities:
Handled 100+ weekly reservations in Opera PMS with accuracy and efficiency.
Minimized overbooking risks by maintaining up-to-date inventory and reservation tracking.
Upsold premium packages to 20% of guests, increasing average booking value by $200.
Supported payment and deposit tracking to ensure financial accuracy.
Provided responsive customer support, ensuring a smooth guest journey from booking to arrival.
Technical Skills:
Opera PMS
Booking.com Extranet
Expedia.com Partner Central
Payment Processing Platforms
Microsoft Outlook
Areas of Expertise:
High-Volume Reservation Processing
End-to-End Booking Coordination
Pre-Arrival Guest Support
Professional & Empathetic Communication
Responsive Inquiry Handling
Refund and Cancellation Processing
Multi-Channel Communication Management (Email, Phone, System)
Like this project
Posted Sep 4, 2025
5-star Resort Reservations Agent. Managed 100+ weekly bookings in Opera PMS, upselling packages to enhance guest experience and revenue.
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Timeline
Sep 1, 2022 - Mar 30, 2023
