Administrative Assistant-Medical Records

• Remained fluid between multiple teams to ensure the information moved efficiently and effectively. Collaborated with different groups, to maintain processes and workflows and respond to customers promptly. • Redefine patient approach to guide PCC and prevent difficult chat and email escalations. • Helped reduce average customer response time by 23%, improved customer satisfaction ratings by 20%, and increased customer retention rate by 21%. • Provided patients and their doctors with the medical records requested in a timely and efficient manner.