Project Overview:

As a Customer Support Representative at Tingis Web, I was responsible for providing top-tier customer service to clients, addressing their inquiries, resolving issues, and ensuring their satisfaction. My role involved using advanced CRM tools to manage interactions and collaborating with the sales team to ensure seamless client onboarding.

Key Responsibilities:

Acted as the main point of contact for customers, providing exceptional support via email, phone, and chat.

Onboarded new clients, ensuring a smooth transition and comprehensive understanding of services.

Collaborated with internal teams to relay customer feedback and advocate for service enhancements.

•Managed support ticket flow, prioritizing tasks and coordinating with teams for timely issue resolution.

•Assisted clients with technical issues related to WordPress, leveraging in-depth knowledge of the platform to ensure effective problem resolution.

Results:

Achieved a 20% reduction in response times, leading to improved customer satisfaction.

Successfully onboarded numerous clients, ensuring they had a positive start with the company's services.

Enhanced overall efficiency of the customer support team through effective communication and collaboration.