Flexible and Proactive Administrative Assistant

Who is Truckee Meadows Community College? 🏫

Truckee Meadows Community College (TMCC), located in Reno, Nevada, United States, is a vibrant educational institution offering a wide range of academic programs. Since December 2018, I've been privileged to be part of this dynamic environment.

My Role 📋

As the Administrative Assistant to Academic Advising at TMCC, my journey has been both challenging and rewarding. Here's a snapshot of my contributions:

• Front Desk Operations: Spearheaded front desk activities, ensuring swift communication and meeting the diverse needs of the department.
• Customer Service Excellence: Delivered top-notch customer service, addressing calls quickly, and efficiently scheduling appointments.
• Office Management: Handled office duties meticulously, from paperwork processing and inventory control to arranging meetings and travel plans.
• Organizational Skills: Kept precise records and strictly adhered to workplace policies, demonstrating strong organizational and administrative abilities.
• Team Coordination: Fostered a cooperative work atmosphere, managing schedules for staff, organizing meetings, and leading training sessions. Supervised a team of 5 front desk staff, handling over 2,500 monthly customer interactions and smoothly running operations for 14 academic advisors and the executive director.

Achievements 🌟

• Recognition: Proud recipient of the 'Classified Employee of the Month' award for two consecutive years and a two-time nominee for 'Classified Employee of the Year'.
• Special Project Success: Instrumental in securing a $30,000 grant for the Advisor Wellness Initiative, demonstrating exceptional skills in grant writing and strategic planning.

Platforms Managed:

• In-person, phone-based, and email-based customer interactions
• TMCC Academic Advisement Facebook page

Connecting for Success 💼

My experience at TMCC has honed my skills in administration, customer service, and team management, making me adept at creating efficient, collaborative work environments. If you're looking to elevate your organization's administrative and operational efficiency, let's connect and explore how my experience and skills can contribute to your success!