E-commerce Operations Specialist

• Tracked and created RMAs (Return Merchandize Authorizations) for inventory returns from individual customers, businesses and E-commerce Marketplaces, and identified opportunities to improve returns process for warehouse team.

• Maintained and synchronized 19 Microsoft Dynamics mailboxes and resolved issues within CRM/ERP platform to prevent operational disruptions.

• Responded to returns-related inquiries and requests from customers across various retail stores, including Amazon, Walmart, Target, eBay, Wish, Newegg, Overstock, and Staples.

• Assisted customer service representatives with chat, email, and phone inquiries, and monitored customer orders using fraud prevention service, NoFraud.

• Created forecasted schedules and provided product knowledge support to new hires.

• Moderated product reviews and questions on website.