Remote Operations Overhaul - E-Commerce PM Case Study

Challenge: A remote e-commerce team was running on ad-hoc processes - no documented SOPs, inconsistent onboarding, and rising error rates as the team scaled across fulfilment, marketing, and operations.

Approach: Directed 30+ concurrent projects across fulfilment, marketing, and operations, and designed and rolled out company-wide SOPs covering the team's core workflows, paired with a structured onboarding process for new hires.

Results: Maintained 100% on-time delivery across all active workstreams over a 2-year engagement, cut process error rates by 30%, and shortened new-hire onboarding time by 20%.