STR Operations System - 15 Properties, 4.9★ Average Rating

Challenge: A short-term rental portfolio was scaling fast but guest communication and turnaround coordination were still handled manually, leading to inconsistent check-in experiences and a growing risk of missed cleaning/maintenance handoffs across listings.

Approach: Rebuilt the operations layer end-to-end - standardized Guesty listing management across Airbnb and Vrbo, designed automated guest-messaging workflows covering booking through checkout, and built a structured turnaround/cleaning coordination system to eliminate handoff gaps between cleaning, maintenance, and guest arrival.

Results: Sustained a 4.9★ average rating across all active listings with zero missed turnovers, while cutting the manual guest-communication workload significantly through automated messaging sequences.