PARTICIPANT SERVICES REPRESENTATIVE

Handled over 20 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Responded to participant requests, offering excellent support and tailored recommendations to address needs.

Contacted participants to verify account information and maintain accuracy.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Delivered prompt service to prioritize participant needs.

Educated participants about billing, payment processing and support policies and procedures Recommended retirement options to customers, thoroughly explaining details.