Virtrual Assistant (CS, AP, A/R)

Responded to customer concerns and questions on daily basis via email and Intercom chat.

Built trusting relationships with customers through open and honest communication.

Resolved concerns with products to help with retention and drive sales.

Offered free products or services to pacify irate or unsatisfied customers.

Processed order replacements, changes and refunds through Shopify.

Managed customer subscriptions on Recharge.

Updated and tracked order status through Shopify and Infoplus.

Applied customer payments to accounts on day of receipt.

Processed accounts payable through

Bill.com

Prepared and emailed invoices to customers, processed payments, and documented account updates.

Entered and tracked all invoice details and status using the spreadsheet.

Developed and maintained relationships with vendors to get prompt payments. Managed invoicing and payment processing operations.

Entered invoice data into SPS and QBO to enable proper tracking and record keeping.

Handled account payments and provided information regarding outstanding balances.