SPECIALIST - TRAINING AND QUALITY ASSURANCE
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Product-Specific Trainer
Quality Analyst
Customer Support Representative
Microsoft Outlook
Microsoft Teams
Salesforce
SPECIALIST - TRAINING AND QUALITY ASSURANCE
Scheduled and taught in class and online courses to increase product specific learnings.
Analyzed team performance and identified opportunities for additional training.
Prepared and presented supplementary learning material to support structured lessons.
Monitored and reported trainee progress, introducing new learning tools to address individual needs Tracked attendance and evaluated progress for assigned trainees.
Additional Apps used: NICE Uptivity, Spreadsheet, Microsoft Office.
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Posted Oct 28, 2024
Audited agents' calls and made sure workflow was being followed and agents remained 100% compliant all throughout the call. Provided product specific training.
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Tags
Product-Specific Trainer
Quality Analyst
Customer Support Representative
Microsoft Outlook
Microsoft Teams
Salesforce
Virtrual Assistant (CS, AP, A/R)
CUSTOMER SUPPORT REPRESENTATIVE
TECHNICAL SUPPORT REPRESENTATIVE
SUBJECT MATTER EXPERT
PARTICIPANT SERVICES REPRESENTATIVE