SPECIALIST - TRAINING AND QUALITY ASSURANCE

Scheduled and taught in class and online courses to increase product specific learnings.

Analyzed team performance and identified opportunities for additional training.

Prepared and presented supplementary learning material to support structured lessons.

Monitored and reported trainee progress, introducing new learning tools to address individual needs Tracked attendance and evaluated progress for assigned trainees.

Additional Apps used: NICE Uptivity, Spreadsheet, Microsoft Office.