CUSTOMER SUPPORT REPRESENTATIVE
Updated account information to maintain customer records.
Collected and analyzed customer information to prepare product or service reports.
Updated account information to maintain customer records.
Tracked customer service cases and updated service software with customer information.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Handled customer inquiries and suggestions courteously and professionally.
Responded to customer requests for products, services, and company information.
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Posted Oct 28, 2024
Maintained customer records, tracked service cases, analyzed data for reports, and handled inquiries while ensuring professional, timely responses.
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TECHNICAL SUPPORT REPRESENTATIVE
SUBJECT MATTER EXPERT
PARTICIPANT SERVICES REPRESENTATIVE
SPECIALIST - TRAINING AND QUALITY ASSURANCE
Virtrual Assistant (CS, AP, A/R)