CUSTOMER SUPPORT REPRESENTATIVE
Anna Carolyn Ferrer
Accountant
Technical Support Specialist
Account Manager
Quickbooks
Concentrix
Intuit
QuickBooks
Updated account information to maintain customer records.
Collected and analyzed customer information to prepare product or service reports.
Updated account information to maintain customer records.
Tracked customer service cases and updated service software with customer information.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Handled customer inquiries and suggestions courteously and professionally.
Responded to customer requests for products, services, and company information.
