Maintained customer records, tracked service cases, analyzed data for reports, and handled inquiries while ensuring professional, timely responses.

As a Subject Matter Expert/Tech Support, I analyzed service issues, guided team members, managed escalations, and ensured seamless service using Salesforce.

Assisted participants with their retirement accounts. Discussed plan provisions, benefits (loans, hardship withdrawals, distributions), opted in/out from plan.

Audited agents' calls and made sure workflow was being followed and agents remained 100% compliant all throughout the call. Provided product specific training.

I was a virtual assistant for a startup food tech, e-commerce company. I was the sole Customer Service Rep for the company and assisted with AP and A/R.