ARIA is an ambient therapy note assistant that helps outpatient clinicians finish their documentation before the session ends—HIPAA-compliant, automated, and invisible in-session.

Before ARIA, therapists spent hours after work manually writing SOAP/DAP notes, contributing to burnout, documentation errors, and workflow inefficiency. We redesigned the product around therapist behaviors—surfacing clarity, compliance confidence, and editing speed.

✅ 5–10 hours saved per therapist, weekly ✅ Refinements prioritized in 2 usability tests ✅ AI-generated drafts with smart flags and edit flow built in 2 weeks

Clinical therapists were overwhelmed.

They spent evenings rewriting fragmented notes, uncertain whether tools like AI assistants would be secure, accurate, or even helpful.

Dashboard tiles felt equally weighted—no visual prioritization

AI outputs lacked transparency (no uncertainty flags or edit trails)

HIPAA messaging buried in settings—leaving users unsure if ARIA could be trusted

Therapists didn’t need another note app. They needed clarity, confidence, and invisibility—something that worked with them, not against them.

We reorganized tiles to surface unfinished notes first—minimizing time-to-task and cognitive load on busy clinicians.

Therapists expected SOAP/DAP structure, draft mode, and AI uncertainty flags. We designed a review flow with:

AI-drafted highlights

Editable timestamps

Smart finalization checklist

To reduce distraction and instill trust:

Built an “Ambient Mode” toggle to hide visual waveforms mid-session

Rewrote privacy copy to clearly state: “ARIA deletes all audio after note finalization. Nothing is stored. Notes are encrypted.”

Every detail removed friction, added clarity, and saved hours.

Clarity Builds Trust → Transparent privacy language + predictable behavior = therapist peace of mind

Fewer Steps = Faster Notes → Prioritizing unfinished notes, auto-drafts, and one-click edits removed effort

Therapist-Centered Feedback Loops → User testing with healthcare pros shaped real improvements—not assumptions

“ARIA is what every therapist has been waiting for—notes are done before I leave the room.” — Usability Test Participant (Therapist, Outpatient Clinic)

If your B2B SaaS or workflow automation tool needs a landing page or UX redesign that drives conversions and eliminates friction, let’s talk.