Contract Software: EasySign

Heidi

Heidi Lichtfuss

🧭 Context

The yacht sales industry is notoriously behind in digital tools—especially when it comes to contracts. YachtWay set out to modernize this by building EasySign, a listing and sales agreement tool directly into their platform.
The goal: to streamline complex workflows into a cohesive, intuitive experience for brokers and sellers.

📝 My Role

I was brought in to give EasySign its name, voice, and content—from onboarding to error states. Working asynchronously from Figma files, I refined placeholder copy and created a consistent, human-centered tone throughout the tool.

✍️ What I Created

Product name: EasySign — designed to be accessible, friendly, and intuitive
Onboarding tour: A warm, step-by-step walkthrough to introduce users to the tool
Form copy: Clear labels and descriptions for listing/sales agreements
Microcopy: Tooltips, toast messages, modal buttons, and notifications
Email copy: Confirmation emails for completed contracts and user actions

🔧 Process

Since I didn’t have access to formal research or user interviews, I focused on:
Writing for clarity and calm—especially in legal contexts
Prioritizing progressive disclosure to avoid overwhelming users
Making sure every message answered: “What’s happening?” and “What should I do next?”
I also advocated for in-app guidance wherever I sensed friction or uncertainty.

📈 Outcomes

The product launched with consistent UX copy across touchpoints, and internal feedback pointed to increased contract speed and ease. While I didn’t get access to quantitative results, the clarity and warmth of the experience were well-received.

💭 What I’d Do Differently

I’d shorten the onboarding copy to be more action-oriented and explore opportunities for testing—like content validation or usability feedback. This project reminded me how much I value iteration and collaboration, especially in complex flows.
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Posted Jun 27, 2025

Complex contract software launched with consistent UX copy across touchpoints. Internal feedback pointed to increased contract speed and ease.

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Timeline

Jan 3, 2024 - Dec 20, 2024

Clients

YachtWay