CUSTOMER SUPPORT REPRESENTATIVE

CUSTOMER SUPPORT REPRESENTATIVE

Customer Assistance: Responding to customer queries via phone, email, chat, or in person, providing information, solutions, and assistance.

Issue Resolution: Diagnosing and resolving customer problems, troubleshooting issues, and escalating complex cases to higher-level support if needed.

Product Knowledge: Maintaining a thorough understanding of the company’s products or services to offer accurate and helpful information.

Record Keeping: Documenting customer interactions, issues, and resolutions in CRM systems for tracking and follow-up.

Feedback Collection: Gathering customer feedback and reporting common issues or suggestions to improve products, services, or processes.

Customer Relations: Building and maintaining positive relationships with customers to enhance satisfaction and loyalty.