The Checkups team came to us with a goal of redesigning and improving their user experience across multiple platforms. Their product helps parolees keep in contact with their parole officers, and meet all requirements in accordance with location, travel, and daily checkins. Their product has three user types, the admin of the application as well as regional directors, parole officers & parolees.

The Checkups team had an MVP out the door; but since their development team also designed the product there were some areas where the user experience wasn't up to industry standards. The navigation in the web application wasn't very intuitive nor was it clear on how to access various levels of information.

The mobile app looked dated before it even launched and some of the user flows were confusing as the team tried to use the "Checkups" logo as the complete "check-in" button, but most users thought it was decoration and not action oriented so people weren't actually completing their check-ins. The app also had some wonky navigation issues that guided users to only check in but didn't provide standard navigation to keep track of past check-ins, messaging with their parole officer or accessing profile information.

We collaborated closely with the Checkups team to identify key pain points and analyze feedback from their MVP user group. Our evaluation spanned both the mobile and web applications across all user types, leading to a streamlined restructuring of the navigation system to improve usability and clarity.

Our partnership with the Checkups team resulted in a significantly improved user experience across both their web and mobile platforms. By addressing critical UX flaws and simplifying the navigation system, we helped transform their MVP into a more intuitive, accessible, and action-oriented product. The redesigned interface now supports all user types—admins, regional directors, parole officers, and parolees—with clearer pathways, better functionality, and a more modern look and feel. Despite the tight timeline, our focused collaboration allowed us to deliver a thoughtful, user-centered solution that enhances communication, compliance, and day-to-day usability for everyone involved.