CUSTOMER SUPPORT MANAGEMENT

My role focuses on the comprehensive management and support of a custom e-signature platform, ensuring seamless functionality and an excellent user experience. Key deliverables include:

Support & Ticket Management: Efficiently handling and resolving customer support tickets to address user concerns and technical issues.

Payment Dispute Resolution: Managing and resolving payment-related disputes to ensure smooth transactions.

Development Coordination: Working closely with developers to implement new features, identify bugs, and oversee the resolution process for a stable platform.

Graphics & Customization: Collaborating with the graphics team for logo animations and fulfilling custom design requests to enhance brand identity.

Quality Assurance & Testing: Conducting thorough QA testing to maintain platform reliability and optimize user experience.

This project ensures a fully functional, visually appealing, and user-friendly e-signature solution tailored to meet client needs.