Process Mapping
Milton Flournoy
A scalable approach to end-to-end customer journeys focuses on rethinking existing, siloed initiatives and transitioning to customer-centric value streams.
What is a Process Map
A process map is a flow diagram of the primary processes within an organization. It explicitly shows you both who and what is involved in a process. Process maps visually describe the flow of activities of a process and are not limited to a single business department or function.
Process mapping is about communicating your process to
others to achieve your management objectives.
There are three types that we use high-Level, Low-Level, and Cross
Functional or “Swim Lanes” Maps.
High-Level: Describes all of the core processes
within an organization
Low-Level: Is an area of a high-level process map
that we have zoomed into for more detail.
Cross-Functional/Swim Lanes: Are Low-Level
process maps that introduce swim lanes to identify who is responsible for each
element.
The Process
Identify process
Define scope (trigger, core process, end, out-of-scope)
Create a SIPOC (Suppliers, Inputs, Processes, Outputs, Customers)
Use a High-level process from SIPOC or Standard Operating Procedure(SOP) for a preliminary process map
Craft Initial Process Map
Work with an individual/lead or team to refine the map
Provide the final Process map to the client
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Posted May 13, 2022
Process maps are used to develop a better understanding of a process, generate ideas for process improvement, or stimulate discussion.
