I gave an LLM 2,000 Excel rows to analyze. Every second or third sentiment label was wrong.
The problem wasn’t necessarily the model.
The problem was the workflow.
LLMs are designed to take instructions and context, recognize patterns, and generate the most useful response they...
The most dangerous customer review is not when someone says your app is bad. It is when they start saying your competitor is better. 🛑 That is the moment a complaint stops being just feedback and becomes a churn signal.
For this sample project, I analyzed public customer reviews...
While working on an app review analysis sample, I noticed something important:
Not every negative app review is actually a bug report.
Some complaints point to engineering.
Some point to pricing.
Some point to platform compatibility, UX, support, or content availability.
A few...
Customer Review Analysis Report for a Streaming App
This sample report analyzes customer reviews for a digital app, focusing on sentiment, recurring issues, business impact, and priority actions. It highlights the main sources of negative feedback, including playback reliability,...
Many businesses have hundreds or thousands of customer reviews, but no clear overview of what customers are actually saying.
The rating shows the final result.
The reviews explain why that result exists.
That is why I create Customer Review Analysis Reports using public Google and...
