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Many businesses have hundreds or thousands of customer reviews, but no clear overview of what customers are actually saying.
The rating shows the final result.
The reviews explain why that result exists.
That is why I create Customer Review Analysis Reports using public Google and online review data.
The report breaks customer feedback into clear categories such as:
• service quality
• staff communication
• pricing and value
• waiting time
• cleanliness
• product or service issues
• customer satisfaction
• recurring complaints
Each theme is classified by sentiment, so the business can see what customers praise, what they complain about, and which issues appear most often.
Instead of reading reviews manually one by one, the report turns customer feedback into a structured PDF and Excel analysis with charts, review examples and a priority action plan.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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For Fieldwork, I used a working map that shows the tension, decision, owner, and next review.
One concrete artifact makes the service easier to trust.
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Customer Segmentation Using SQL CASE Statements
Used SQL conditional logic to segment records into business categories based on numerical thresholds. Implemented CASE WHEN statements to classify entities into low, medium, and high-value groups, enabling easier downstream analysis and reporting.
Skills Demonstrated:
- SQL
- CASE Statements
- Data Transformation
- Data Categorization
- Business Logic Implementation
- Feature Engineering
Business Value:
Converting continuous metrics into categories allows organizations to simplify reporting, improve customer targeting, and support decision-making processes.
Sales Performance Dashboard | Power BI
Designed and developed an interactive sales analytics dashboard to help stakeholders monitor revenue, customer growth, product performance, and regional sales trends in one centralized view.
Tools Used:
- Power BI
-Power Query
- DAX
- PowerPoint (wireframing and dashboard planning)
My Contributions:
- Imported and transformed raw sales data using Power Query.
- Built a star schema data model by creating relationships between fact and dimension tables.
Developed DAX measures for:
- Total Sales ($105M)
- Total Quantity Sold (6M units)
- Total Customers (9,191)
- Average Unit Price ($17.6)
- Created Previous Year (PY) metrics and Year-over-Year growth calculations for sales, quantity, and customers.
- Implemented conditional formatting with dynamic color indicators to highlight performance changes.
Dashboard Features:
- Geographic sales analysis using Shape Maps.
- Monthly trends for sales, quantity, pricing, and customer acquisition.
- Customer segment analysis using donut charts.
- Product and country performance rankings using stacked bar charts.
- Interactive filtering for business units and service plans.
Business Impact:
The dashboard provides decision-makers with a single source of truth for tracking sales performance, customer behavior, and regional trends, enabling faster and more informed business decisions.
Data VisualizationMicrosoft Power BIBusiness AnalysisData AnalysisMicrosoft ExcelMicrosoft PowerPoint
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