Freelancers using Freshdesk in PhilippinesFreelancers using Freshdesk in Philippines
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Maria Angelica Altura's avatar
Maria Angelica Altura
Philippines
Workflow Automation & AI Integration Specialist
Workflow Automation & AI Integration Specialist
Cover image for Closed Won → Cross-Team Notification
Closed Won → Cross-Team Notification & Asset Creation When a deal closed in Salesforce, five different teams needed to be notified and begin work — but the handoff was entirely manual. Things fell through the cracks, kickoffs were delayed, and no one had a single source of truth. I built a multi-system automation that triggers the moment a deal moves to "Closed Won": Slack alerts go to the right channels, assets are created in Google Drive, projects spin up in Jira, and tickets are logged in Freshdesk — simultaneously.
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Cover image for ERP-to-Platform Daily Project Sync An enterprise
ERP-to-Platform Daily Project Sync An enterprise team was manually creating projects in their work management platform from ERP jobs every day — cross-checking for duplicates and entering data one by one, at high volume. I built a Make.com (http://Make.com) automation that runs daily at 9:00 AM, calls the Deltek Maconomy API, validates each job, skips duplicates, creates the project, and emails a full activity log to both the client and internal team as proof of completion.
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Cover image for Invoice Automation (Worksuite ↔ QuickBooks) The
Invoice Automation (Worksuite ↔ QuickBooks) The finance team was manually recreating every vendor bill from Worksuite into QuickBooks — a slow, duplicated process that delayed payments and frustrated accounting staff. I built an automation that detects new bills in Worksuite, checks whether the vendor exists in QuickBooks (and creates them if not), logs the bill, and posts an instant Slack notification to the finance channel.
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Cover image for Daily Job-to-Project Sync A large enterprise
Daily Job-to-Project Sync A large enterprise client was manually transferring job data into Worksuite every day — a tedious, error-prone process that led to duplicate records and missed projects. I built a fully automated daily sync that pulls new jobs, validates required fields, checks for duplicates, creates the projects in Worksuite, and emails a clean activity log to the ops team — all without human intervention.
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Freshdesk(1)
Reginald Ugay's avatar
Reginald Ugay
Philippines
Top-Tier Customer Support & Sales Specialist
Top-Tier Customer Support & Sales Specialist
Cover image for Customer Service Consultant/Admin | GO TEAM
Customer Service Consultant/Admin | GO TEAM
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Cover image for Jul 2025 - Oct 2025 • Assisted patients with navigating clin...
Jul 2025 - Oct 2025 • Assisted patients with navigating clinical trial opportunities through phone and email communication; • Screened patients for eligibility and collected accurate medical and demographic information; • Connected qualified patients with appropriate clinical trial sites and next steps; • Provided clear guidance and empathetic support as a patient concierge; • Managed high volumes of phone calls and emails in a fast-paced environment; • Maintained accurate patient records and performed detailed data entry; • Coordinate with internal teams for follow ups.
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Cover image for Enrollment Specialist
Enrollment Specialist
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Cover image for Guest Communications Specialist | StayHeirloom
Guest Communications Specialist | StayHeirloom
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Freshdesk(1)
Lara Gatchalian's avatar
Lara Gatchalian
Cebu City, Philippines
Technical Support for Webhosting & SaaS | Virtual Assistant
Technical Support for Webhosting & SaaS | Virtual Assistant
Cover image for SaaS Technical Support Lead
SaaS Technical Support Lead
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12
Cover image for Web Hosting Support
Web Hosting Support
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14
Cover image for Happiness Contractor for WordPress.com
Happiness Contractor for WordPress.com
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Christian Zaragoza's avatar
Christian Zaragoza
Philippines
Project Manager providing VA Teams & Services
Project Manager providing VA Teams & Services
Cover image for Customer Service
Customer Service
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5
Cover image for Lead Generation
Lead Generation
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3
Cover image for Social Media Management
Social Media Management
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Freshdesk(1)