SaaS Technical Support Lead
Lara Gatchalian
As a Technical Support Lead, I manage and prioritize my team's workload, create and implement support procedures, and conduct regular training sessions to keep the team updated on the latest technical developments. I also handle reporting on customer satisfaction metrics and make recommendations to improve our support processes.
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Posted Aug 23, 2024
Incident management, bug reporting, and support via email and ticketing systems
