SaaS Technical Support Lead
Incident management, bug reporting, and support via email and ticketing systems
DNS Configuration
Web hosting
Software Engineer
Freshdesk
Jira
SQL
Web Hosting Support
Top-tier support by troubleshooting issues, assisting with server configurations, and monitoring system performance.
Technical Support Specialist
Linux
Slack
Zendesk
Happiness Contractor for WordPress.com
Worked as an expert to act as the front line of support for our customers on WordPress.com.
Technical Support Specialist
WordPress
Zendesk