Happiness Contractor for WordPress.com

Providing email support and other responsibilities as needed.

Helping customers use Automattic’s products, primarily WordPress.com and a crossover into WooCommerce, Tumblr, or WordPress mobile apps.

Troubleshooting, investigating, and writing detailed escalation reports for full-time members of the Automattic’s Happiness Engineer teams.

Sharing knowledge, tools, and tips to help team members.