Freelance Customer Success Managers in Nairobi CountyFreelance Customer Success Managers in Nairobi County
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LB Muhanga's avatar
LB Muhanga
Nairobi, Kenya
Customer Success Specialist | HubSpot Service Hub Certified
New to Contra
Customer Success Specialist | HubSpot Service Hub Certified
Cover image for I’m Lyndah, helping you scale
I’m Lyndah, helping you scale retention systems that turn "silent" users into loyal advocates. 👇 Drop a "YES" if you’ve ever been ghosted by a customer! #SaaS (https://www.tiktok.com/tag/saas) #hubspot (https://www.tiktok.com/tag/hubspot) #crm (https://www.tiktok.com/tag/crm) #WomenInTech (https://www.tiktok.com/tag/womenintech) #CustomerSuccess (https://www.tiktok.com/tag/customersuccess)
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Sign in
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Cover image for In the world of FinTech
In the world of FinTech and SaaS, cold leads to churn. A system is only as good as the psychology behind it. If your automation doesn't make the client feel heard, understood, or valued, you aren't scaling you’re distancing. The secret to retention isn't just more data; it’s using that data to be more human. Automate the Mundane: Let the bot handle the password resets. Humanize the Critical: Use triggers to alert a specialist when a client’s engagement patterns shift. Stop managing records. Start managing relationships. 🚀 #CustomerSuccess (https://www.tiktok.com/tag/customersuccess) #FinTech (https://www.tiktok.com/tag/fintech) #retention (https://www.tiktok.com/tag/retention) #CRM (https://www.tiktok.com/tag/crm) #saas (https://www.tiktok.com/tag/saas)
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Cover image for I'll build your entire Customer
I'll build your entire Customer Success department from scratch in 14 days. This project merges Behavioral Sociology with Technical HubSpot Mastery to ensure your startup scales without losing revenue or human touch. Let me tell you, i focus on three pillars: technical automation, psychological user journey mapping, and financial data integrity. My goal is to replicate the systems that helped me drive 80% acquisition growth and 53% overhead reduction in previous roles. https://www.upwork.com/services/product/admin-customer-support-full-scale-customer-success-infrastructure-2031291160751593306?ref=project_share
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Customer Success Manager(4)
kaari Mwilaria's avatar
kaari Mwilaria
Nairobi, Kenya
Customer-Centric Leader: Empowering Teams
Customer-Centric Leader: Empowering Teams
Cover image for Streamline Customer Service Processes
Streamline Customer Service Processes
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Cover image for Driving Customer Loyalty
Driving Customer Loyalty
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7
Cover image for Product Management
Product Management
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Customer Success Manager(2)
Jill Adhiambo's avatar
Jill Adhiambo
Nairobi, Kenya
Strategy & Operations Manager|Systems & Execution
New to Contra
Strategy & Operations Manager|Systems & Execution
Cover image for Designed customer support training systems
Designed customer support training systems and operational guidelines that increased team efficiency, improved response quality, and strengthened customer satisfaction.
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Cover image for Conducted strategic business research analyzing
Conducted strategic business research analyzing market trends, competitors, and opportunities to provide actionable insights that supported informed decision-making and growth planning.
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Cover image for Boost Campaign Efficiency with Expert Workflow Solutions
Built marketing workflows and execution systems that improved campaign efficiency, alignment, and reporting visibility across teams.
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Cover image for Developed a structured business process
Developed a structured business process presentation to map workflows, clarify responsibilities, and improve operational efficiency. Designed to help teams standardize execution, reduce confusion, and scale with clear systems and documented processes.
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Customer Success Manager(1)
Pauline Mbugua's avatar
Pauline Mbugua
Nairobi, Kenya
Improving customer experience and administration
Improving customer experience and administration
Cover image for Customer Success Manager
Customer Success Manager
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11
Cover image for Customer Support via Email / Live Chat
Customer Support via Email / Live Chat
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Cover image for Virtual Assistant
Virtual Assistant
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Customer Success Manager(1)
Lilian Muthoni's avatar
Lilian Muthoni
Nairobi, Kenya
Experienced Virtual Assistant & Customer Support
Experienced Virtual Assistant & Customer Support
Cover image for Product Support and Customer Engagement for SaaS Company
Product Support and Customer Engagement for SaaS Company
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Cover image for Customer Support and Inquiry Resolution for E-commerce Business
Customer Support and Inquiry Resolution for E-commerce Business
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Cover image for Executive Assistance for a Tech Startup
Executive Assistance for a Tech Startup
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8
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Customer Success Manager(2)
Oliver Bite's avatar
Oliver Bite
Nairobi, Kenya
Experienced Operations & Social Media Manager
Experienced Operations & Social Media Manager
Cover image for Client Success Manager | High Performance Humans
Client Success Manager | High Performance Humans
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Cover image for Create Daily SME Briefs
Create Daily SME Briefs
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Cover image for Operations Manager | Math N' More
Operations Manager | Math N' More
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Customer Success Manager(1)