Customer Support and Inquiry Resolution for E-commerce Business

Lilian Muthoni

Handled over 200 outbound calls per week.
Achieved a 95% issue resolution rate within the first call.
Implemented a follow-up system that increased repeat customer purchases by 20%.
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Posted May 27, 2024

I managed outbound calling for a mid-sized e-commerce business, addressing customer inquiries and resolving issues efficiently.

Product Support and Customer Engagement for SaaS Company
Product Support and Customer Engagement for SaaS Company
 Executive Assistance for a Tech Startup
Executive Assistance for a Tech Startup

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