Customer Support and Inquiry Resolution for E-commerce Business
Lilian Muthoni
Handled over 200 outbound calls per week.
Achieved a 95% issue resolution rate within the first call.
Implemented a follow-up system that increased repeat customer purchases by 20%.
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Posted May 27, 2024
I managed outbound calling for a mid-sized e-commerce business, addressing customer inquiries and resolving issues efficiently.
