Jill Adhiambo's Work | ContraWork by Jill AdhiamboJill Adhiambo
Strategy & Operations Manager|Systems & Execution
Designed customer support training systems and operational guidelines that increased team efficiency, improved response quality, and strengthened customer satisfaction. Conducted strategic business research analyzing market trends, competitors, and opportunities to provide actionable insights that supported informed decision-making and growth planning. Built marketing workflows and execution systems that improved campaign efficiency, alignment, and reporting visibility across teams. Developed a structured business process presentation to map workflows, clarify responsibilities, and improve operational efficiency. Designed to help teams standardize execution, reduce confusion, and scale with clear systems and documented processes.