About Shane Walker | Contra Shane Walker

Shane Walker

Shane Walker

Professional Resume Writer

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Spanish Town, Jamaica

Spanish Town, Jamaica

Meet Shane

Bilingual Customer Success and Support professional with 10+ years of experience supporting SaaS and e-commerce brands in English and French. Specialized in written support, escalations, subscriptions, refunds, and technical troubleshooting using Zendesk, Intercom, Freshdesk, Salesforce, and JIRA. Focused on retention, clarity, and SLA-driven resolution.

Identity verifiedVetted for secure and trusted collaboration.

Rate

$25 - $50/hr

Details

Spanish Town, Jamaica

Fluent in English and French • Limited Working Proficiency in Spanish

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For independents

Contra Pro Manage freelance projects Get verified as an expert Find jobs Get discovered Sign contracts Send invoices Commission-free payments

For companies

For companies Manage team projects Share hiring workspace Post jobs Discover contractors Sign contracts Approve invoices Global payments & tax compliance

Use Cases

For companies For freelancers For creator tools For agencies For VCs

Resources

Partner networks Advertising Challenges Creative Human Data Human Creativity Benchmark Human in the loop API Project-based hiring calculator Guide to flexible hiring Guide for agencies Creator tools awards Customer stories Blog FAQs for freelancers FAQs for companies Referrals

Hire Freelancers

Explore all Top independents Design Engineering Marketing Music & audio Social media Video & animation Product Business consulting & HR Other

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