Sometimes I let bad copy ship.
Not because I don't know better. I have 5+ years that say otherwise.
But because I've been in that meeting where a colleague rewrites my copy, not for the user, not for clarity, but because plain language makes them nervous. Like simple words...
Unpopular opinion: user interviews are overrated as a content design input.
Not useless. Overrated.
Here's what I've seen again and again in 5+ years. You interview users, they tell you what they want, you write copy that reflects exactly that. Human-centered. Research-backed. The...
Do you want to know the fastest ROI in UX writing?
Fix the error messages.
Here's why:
In 4 of my 10 projects, I rewrote error messages.
Average improvement: 20-40% reduction in related support tickets.
Why this works:
Error messages are the ONLY copy users read carefully.
When...
Hi, I'm Precious. I make AI sound human, and humans understand AI.
I'm a content designer moving into AI content work — prompt engineering, conversation design, and content strategy for AI products.
What that means: I help companies communicate clearly whether they're talking to...
Meet Maven, the AI concierge for intellectuals.
In designing the content design principles for Maven, I implored confidence calibration.
What would you like me to optimize Maven for?
