Boost UX: Reduce Support Tickets by 40% with Better Error MessagesBoost UX: Reduce Support Tickets by 40% with Better Error Messages
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Do you want to know the fastest ROI in UX writing? Fix the error messages.
Here's why: In 4 of my 10 projects, I rewrote error messages. Average improvement: 20-40% reduction in related support tickets.
Why this works: Error messages are the ONLY copy users read carefully. When things work, they scan. When things break, they READ. And if your error message is confusing, they email support.
For founders, here's what I want you to do: Check your top 10 support tickets. How many are about confusing error messages? That's how you build credibility fast.
I can take a look at your support tickets and help you cut that by 70% if you really care about not losing revenue to error messages. Comment 'Support' and I'll set up our free discovery call where we dig it out!
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Creatives on Contra have earned over $150M and we are just getting started