Customer and Technical Care Expert (T-Mobile)

✔Provided support to T-Mobile (t-mobile.com) customers regarding billing issues, clarifying charges, and ensuring billing accuracy. ✔Assisted customers with upgrading their plans, offering guidance on options and benefits to meet their needs. ✔Helped customers manage their accounts, including adding new lines and features to existing accounts. ✔Offered technical support for device-related issues, guiding customers through troubleshooting steps to resolve their problems. ✔Actively contributed to the #FamousForCare campaign, enhancing the customer experience and brand reputation. #FamousForCare (t-mobile.com) ✔Collecting and processing payment of the monthly bills including past due balance.