Airtable Workflow Automation and AI Chatbot for Bakery Brand

🛠️ Overview: For a popular bakery brand with a large social media following, the client needed a more efficient way to handle customer orders and inquiries, reducing the time spent on manual communication. I implemented AI chatbots using ManyChat, integrated with a custom CRM in Airtable, and automated workflows to handle both orders and frequently asked questions.

Integrated ManyChat with Airtable to manage customer interactions and orders seamlessly.

Automated workflows that guided customers through the ordering process, reducing the need for manual coordination.

Set up AI-powered FAQ responses to handle common customer inquiries instantly, saving time and improving customer satisfaction.

Delivered an efficient, scalable solution that reduced daily operational hours and improved the overall customer experience.

📊 Results:

Cut daily operational time by several hours previously spent replying to DMs

Instant response times for FAQs, improving customer satisfaction and trust

Fewer missed or incorrect orders due to structured, automated order capture

Improved scalability, allowing the brand to handle increased demand without adding staff

✨ Outcome: The bakery transitioned from reactive, manual customer handling to a streamlined, automated system that supports growth. The solution not only improved internal efficiency but also delivered a smoother, faster, and more professional customer experience.