Redesigned UX and achieved a 55% reduction in customer drop-off.

Neeraj Tripathy

UX Designer
Product Designer
UI Designer
Figma
This is a personal project & I was not associated with Lenskart while working on this project.
Fig 1- The Problem Statement, Key Findings & Solution
Fig 1- The Problem Statement, Key Findings & Solution

Wireframe

Fig 2- These Wireframes show the initial design updates I made during my research. (Image by Author)
Fig 2- These Wireframes show the initial design updates I made during my research. (Image by Author)

Solution

Fig 3- Enhancing the Wishlist Icon to make it more accessible. (Image by Author)
Fig 3- Enhancing the Wishlist Icon to make it more accessible. (Image by Author)
Fig 4- The Law of Similarity. (Image by Author)
Fig 4- The Law of Similarity. (Image by Author)
Fig 5- Maintaining Uniformity throughout to maintain a proper hierarchy. (Image by Author)
Fig 5- Maintaining Uniformity throughout to maintain a proper hierarchy. (Image by Author)
Fig 6- I added the out-of-stock (OOS) product to the cart to notify the customer. (Image by Author)
Fig 6- I added the out-of-stock (OOS) product to the cart to notify the customer. (Image by Author)

Mock-ups

Fig 7- Mockup for redesigned screens. (Image by Author)
Fig 7- Mockup for redesigned screens. (Image by Author)
Fig 18- Mockup for redesigned screens. (Image by Author)
Fig 18- Mockup for redesigned screens. (Image by Author)

Key Takeovers

The redesigning of the user flow helped users interact with the app UI flawlessly.
Enhanced the overall user experience and helped users to reach the end goal without any confusion.
Here’s a hypothetical statistical representation of the impact based on the case study:

Before UX Improvement:

Conversion Rate: 2%
User Drop-off at Checkout: 70%
Add to Cart Ratio: 5%

After UX Improvement:

User Drop-off at Checkout: Expected to decrease significantly
Add to Cart Ratio: Expected to increase due to clearer product availability information
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