Customer Experience/ Beauty Consultant

I interacted with customers seeking beauty solutions and helped them through the whole customer-purchase journey. i.e. Choosing the right product, placing the order, liaising with the logistics team for delivery, and after-sales service. My achievements on this project include;

Rated by customers as the Most Helpful Personnel. Garnered 5 of every 10 mentions.

Helped accelerate the onboarding of 7 new hires. Slashed onboarding costs by 33%.

Liaised with several departments to deliver retail orders. Improved NPS score by 2 points.

Improved the average response time for customer inquiries from 20 minutes to 4 minutes, by professionally responding to inquiries in all 9 lead channels in time.