Vonzu Tech - UX writing & design, Video Edition + Web building
Paula Blanchart
Project description
Vonzu is a digital ecosystem for for product deliveries that centralize and automate logistics. They give their clients the visibility they need through a simple and flexible platform that connects the brand with the client and allows to make data-driven business decisions in the simplest and safest way.
My role
Led the creation of the Vonzu Support website to help clients and employees efficiently use the software.
Designed and structured the website for easy navigation, organizing content into clear categories.
Created tutorials and guidelines through copywriting, video editing, and translations to ensure clarity.
Maintained and updated the website regularly with new content and software updates.
Reduced support calls by providing a self-service resource that improved user understanding and satisfaction.
Example of Structure and Organization of all the articles with guidelines:
Example of a guideline in the website:
Example of videos created:
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Posted Nov 14, 2023
Build Vonzu Support website from scratch. Structure and Design how data would look in guidelines and video tutorials. Video edition, copywriting and maintenance
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Clients
Zendesk
Squarespace
Figma Ventures
