Uber partnered with an insurance broker to offer vehicle interruption cover, protecting drivers from income loss when their car is out of service. I designed a seamless digital claims portal for this coverage, working within the broker’s design system and collaborating closely with product, tech, and insurance teams to align UX, tech, and compliance.

The challenge was to design a digital claims experience from scratch, avoiding the complexity of traditional insurance flows. We aimed for a clear, mobile-first journey that reduced user effort while capturing all necessary data for efficient processing.

By designing the claims experience for Uber’s vehicle interruption cover from the ground up, we launched a streamlined, mobile-first journey tailored to drivers' real-world needs—reducing effort, clarifying each step, and ensuring fast, confident submissions.

🚀 83% First-Time Completion Rate – Based on early usage data, the majority of users were able to successfully complete their claim on the first attempt without needing additional support.

🔐 91% OTP Login Success – Authentication success rates confirmed that the streamlined login flow with one-time passwords worked smoothly across devices.

📋 85% Positive Feedback in Post-Flow Surveys – Drivers rated the experience as simple, intuitive, and easy to follow, confirming the effectiveness of the guided flow and mobile-first design.