Question 1

What experience should I look for when hiring a Lookback expert on Contra?

Accepted Answer

Look for freelancers with a strong background in user experience research. They should have experience using Lookback for studies. It's great if they have previously worked on projects similar to yours.

Question 2

How can I check if a Lookback expert is the right fit for my project?

Accepted Answer

Read reviews from other clients they've worked with. Look at their past projects and see if their work aligns with your needs. A strong portfolio can help you decide.

Question 3

What should I include in the project description for a Lookback expert?

Accepted Answer

Clearly state your project goals and what you want to learn from the research. Specify if you need moderated or unmoderated sessions. Mention any specific deliverables you expect, like reports or recorded sessions.

Question 4

How do I discuss deliverables with a Lookback expert?

Accepted Answer

Be clear about what you want from the research, like user feedback or session videos. Agree on a timeline for when these deliverables should be ready. This helps everyone know what to expect.

Question 5

What timeline should I set when starting a project with a Lookback expert?

Accepted Answer

Consider how long the research will take, including recruiting participants and conducting sessions. Discuss with the freelancer to set realistic deadlines. Make sure there's enough time for feedback and adjustments.

Question 6

What tools and resources should I provide to a Lookback expert?

Accepted Answer

Give them access to your product or service for testing. Share any existing user data or feedback if available. This helps them prepare and conduct better research.

Question 7

How do I know if the Lookback project was successful?

Accepted Answer

Success means getting clear, actionable insights about user behavior. Compare the results with your initial goals. If you have a better understanding of your product and users, that's success.

Question 8

What should I focus on during initial meetings with a Lookback expert?

Accepted Answer

Start by discussing your project's key objectives. Have a conversation about how Lookback will be used. Make sure both sides agree on the approach and expectations.

Question 9

How can I build a good working relationship with my Lookback expert?

Accepted Answer

Communicate openly and regularly. Provide feedback and be open to suggestions. A positive working relationship leads to better outcomes for the project.

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