Julie Park
In the whimsical realm of Mochi Cats Collection, players find yourself surrounded by these adorable mochi cats. But hey, a surprise challenge pops up - an oh-so-alarming notification in the game in-game shop! So, I decided to take it on, turning a possible phishing scare into a chance to foster trust and amp up the user experience.
What's the Problem?
A particular notification got me worried about a phishing threat, risking players uninstalling. Looking at the notification message, it made me think "something is wrong here." So, I took a step back, revamped the notification to tackle security worries and change the user experience.
What Did I Do?
I spruced up the notification focusing mor eon what's happening. I made it friendlier and more empathic, added clear CTA buttons, and gave players more control. Also, I expanded the scenarios to cover things like lost connections and system errors.
Did It Work?
The polished notification, along with the strategic CTA buttons and empathic communication, really helped players feel comfortable. It made them feel secure and trusting while using the in-game shop shop. This not only boosted the user experience but also boosted confidence, making it a friendly place for players to make safe transactions.