Customer Support Optimization
Mohammad Nazim
Objective: Streamline customer support processes to improve efficiency and customer satisfaction.
Deliverables:
Assessment of current support workflows and ticketing systems.
Development of a knowledge base to reduce resolution times.
Implementation of a tiered support structure (L1-L2).
Training sessions for support staff on best practices and tools.
A performance report highlighting improvements in response and resolution times.
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Posted Oct 8, 2024
Customer Support Optimization
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