Customer Success Program Development

Objective: Establish a comprehensive customer success program to enhance client retention and satisfaction. Deliverables:

Definition of customer success metrics (e.g., NPS, CSAT).

Creation of onboarding processes for new clients to ensure a smooth transition.

Development of regular check-in schedules to assess customer health and needs.

Implementation of tools for tracking customer interactions and feedback.

A roadmap for continuous engagement and support based on customer insights.