Customer Success Program Development
Mohammad Nazim
Customer Success Manager
Customer Support Representative
Objective: Establish a comprehensive customer success program to enhance client retention and satisfaction.
Deliverables:
Definition of customer success metrics (e.g., NPS, CSAT).
Creation of onboarding processes for new clients to ensure a smooth transition.
Development of regular check-in schedules to assess customer health and needs.
Implementation of tools for tracking customer interactions and feedback.
A roadmap for continuous engagement and support based on customer insights.
