Managed — Web, Platform Modules & White-Label UX

Managed is the property management platform behind $5 billion+ in transaction volume, 197,000+ users, and $20 billion of property under management — used by agencies including Raine & Horne, handling everything from automated payments to compliance and tenant onboarding. Refract was engaged for website design, product design across multiple platform modules, and event collateral.

Property management software is an entrenched market dominated by legacy trust accounting tools. Adoption depends on the product being immediately intuitive for agency staff resistant to switching. Each new module serves a different user type with different expectations — and all had to work within Managed's existing design system.

The platform also supports white-label deployment for agency partners, so designs needed to flex across different brand identities without breaking.

Refract designed Managed's marketing website alongside UX/UI for the property compliance module — workflow design, status tracking, document management — plus a renter onboarding flow redesign and a property concierge response system with use case mapping. White-label agency theme design was delivered for Raine & Horne, and conference event collateral was produced for industry sponsorships.