Administration and Customer Success Manager

To develop healthy customer relationship

To monitor the scope of services being provided to ensure they meet customers’ needs.

To collect customers’ feedback on the overall customer experience

To provide ongoing support, bringing technical experts as needed

To clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

To work with Managed Services team to ensure the timely and successful delivery of customer solutions

Being a point of contact for a range of staff and external stakeholders

Writing and issuing emails to teams and departments on behalf of teams or senior staff

To maintain the day-to-day operations of the business while supporting the wider team

Ensure all stockholders, customer, and supplier inquiries are attended to in a timely manner.

To assist the senior management with higher initiatives