Optimizing A FinTech's Implementation Bible
Introduction
The Challenge - A Workspace Not Built to Scale
Inconsistent Processes - Inconsistent Results
Multiple Tools for the Same Problems
No Structure or Organization in the Workspace
Solutions - Simple Systems with Big Impacts
Workflows, Process Guides, and Automations
Centralize to Scale
Consistent Frameworks Built on Databases
The Results - Time Is Money
Improved Time to Value
Cost Savings & Breaking Down Silos
Automations Built to Scale
Ready to Optimize Your Workspace?
Introduction
A Series B startup in the finance space was looking to optimize their Notion workspace. They are a sales and financial planning platform that helps fast-growing businesses get better use out of their financial data. When they started working in Notion they had 20 employees working in one office. Less than two years later their team was more than 150 strong, and spread over 12 countries and 5 timezones.
Their team needed a system that was ready to scale with them and improve their workflows, not slow them down with manual work and organizational chaos.
Given they have a complex product, and a significant professional services department, our process started with the implementation team. We worked with them to audit their current tools, workflows, and how they were using their Notion workspace before building a roadmap that outlined their major pain points and our recommended solutions.
Over the course of 3 weeks we built out systems, dashboards, automations, and more to make the implementation team’s day-to-day that much simpler.
The Challenge - A Workspace Not Built to Scale
The FinTech’s team had been growing massively YoY, but their systems weren’t built from the ground up to scale with them. While the questions, tasks, and projects kept piling up, the services team weren’t equipped with the right tools and processes to get everything done in time. Their numbers had grown from 4 to 35 in just two years, but the product had grown so much in that time that everyone had a different way of doing the same things - meaning every client got a different experience.
Inconsistent Processes - Inconsistent Results
15 Team members and 3 different divisions made up the implementation team. The audit found multiple ways of completing the same objective on more than 10 occasions.
Scattered and inconsistent documentation on best practices, workflows, processes, or methods of communication and escalation.
Lack of consistent project management processes resulted in slipping timelines and missed deadlines.
Multiple Tools for the Same Problems
Our audit found the team was using different tools for project management, knowledge management & documentation, and onboarding & training.
None of these tools were connected to each other, and there were multiple tools being used that could solve the same problem with the right set up.
Lots of manually moving data between different tools & platforms.
No Structure or Organization in the Workspace
When their team started using Notion they didn’t think about the long-term scalability of their workspace - something most teams aren’t thinking of when growth is the number one target!
The workspace had become a “dumping ground” for notes, tasks or other items the team had to collect for their work.
Lack of consistent workspace admin policies, governance frameworks, or best practices to guide their employees.
Solutions - Simple Systems with Big Impacts
We built simple systems to tackle the startup's growing pains. Our solutions focused on creating clear workflows, bringing everything under one roof, and setting up scalable frameworks. These changes helped the team work smarter, cut out redundant tools, and build a system that grows with them. Leveraging Notion's powerful database features, we created a unified ecosystem that streamlined the team's day-to-day operations.
Workflows, Process Guides, and Automations
Worked with the team to create and document best practices for a consistent implementation methodology that every member of the team could use.
Documented workflows and created process guides for each step of a typical implementation, and their associated internal tasks.
Created multiple, scalable FAQs and knowledge management systems that are both client and internal facing.
Centralize to Scale
Deprecated their project management tools and transferred the functionality, processes, and data into Notion.
Connected Notion to external tools like Slack, Miro, and Google Drive to speed up flow of information in the business and automate manual tasks.
Built an employee learning portal onboarding process in Notion. Sunsetted another tool the team had been trialing for 6 months.
Consistent Frameworks Built on Databases
We built an interconnected system of 6 databases and organized the teams cluttered and chaotic workspace into actionable and accessible buckets.
Set up database relations, automations, templates, and documented processes on how to operate in the workspace at each level.
Built individual and team dashboards to provide everyone with quick access to their most relevant info.
The Results - Time Is Money
Improved Time to Value
Every team member knew exactly what was expected of them, at every step of the way, thanks to widespread documentation and process mapping.
Ensured consistent delivery standards on every project, so that each client engagement has the same expectations (and the same positive experience) from start to finish.
Reduced this companies client onboarding time by more than 15%!
Cost Savings & Breaking Down Silos
Notion became the central source of truth for this company, where employees can always go for up to date info.
Linking to external tools with Notion Connectors and automating manual tasks with Notion AI breaks down internal silos and helps get the right info, to the right people, at the right time.
Achieved $20K Annual cost savings from sunsetting redundant tools and thus reducing shelf-ware
Automations Built to Scale
The database system allows for consistent sorting, quick searching of information, and layers of automations across the entire business.
Simple dashboards help make a complex back-end system user friendly and easy to use. Improving the chances that employees actually use the tools.
One centralized, automated system custom built for the whole implementation team that scales as fast as they do.
Ready to Optimize Your Workspace?
Is your team struggling with similar challenges? Are you looking to streamline your processes, reduce costs, and boost productivity?
We can help.
Get in touch today for a Free Consultation and let's see how we can help you build systems that scale with your business!
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Posted Oct 11, 2024
We helped a Series B FinTech optimize their implementation processes and built their team a simple, scalable system using Notion, Make, and Slack.
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