I have created the business plan for the sales to identify the target KPIs to be achieved and all the potential gaps to be closed. I have created the sales strategy to attract potential clients as well as identify the key subjects for the content to build the personal brand of the artist and create a connection with the future sales of the product. Moreover I have deeply analysed the current product offering including the customer journey map and proposed ideas to optimise the customer experience and improve the quality of the product.