Client: Regional web hosting company struggling to scale Role: Systems Architect • Delivery Lead • Platform Fixer Timeline: ~3.5 months Stack: PHP, Custom Portal, CI/CD, JWT, Docker, MongoDB

A regional hosting provider’s growth was throttled by its own internal friction:

Every account, billing, or product change required support ticket intervention

Customer wait times spiked, leading to rising churn rates

Internal ops were overwhelmed and unable to scale without heavy headcount growth

There was no centralized system for self-service management—resulting in inefficiency, revenue leakage, and operational gridlock.

Brought in as a Systems Architect and Delivery Lead, my goal wasn’t just “build a portal”— It was to design a scalable platform that shifted account control to customers, automated manual bottlenecks, and realigned operations for growth.

Architected and implemented a custom self-service platform (PHP + WordPress, modular PHP codebase for maintainability)

Built internal admin tools for centralized product, billing, and customer management

Integrated secure authentication workflows using JWT for stateless session handling

Developed clean CI/CD pipelines (Bitbucket pipelines, Docker-based environments) for fast, low-risk deployment flows

Created isolated environments (Docker) to enable feature testing and faster release cycles

Centralized customer data management using MongoDB for scalable account storage

+15% sales uplift within 12 months by reducing friction during onboarding and plan upgrades

90% decrease in support volume as customers adopted self-management tools

Improved customer retention, driven by faster service access and better UX

Shifted internal operations toward a scalable, customer-first model

Unlocked new revenue opportunities through self-service upsells and streamlined account upgrades

👉 Your ops shouldn't crumble every time you grow. Let’s build systems that scale without hiring an army.